Customers-for-USA-and-Canada-Salzburg-Grain-Mills

Salzburger Getreidemühlen

Guarantee

Our manufacturer guarantees – how we prove quality and durability!

“Lifetime” guarantee on the granite grindstone in the event of breakage and chipping of stone particles

Warranty conditions:

The guarantee is valid from the date of purchase, for an unlimited period of time, in the event of breakage and breakage of stone particles from the granite despite use of the grinder in accordance with the operating instructions and manufacturer’s specifications.
The granite stones will be replaced free of charge if the grinding performance is impaired due to breakage or chipping of stone particles.
The guarantee does not apply to damage caused by force or improper use.

12-year warranty separately for premature wear of the granite grinding stone

Warranty conditions:

The warranty is valid from the date of purchase and entitles you to a free regrinding of the granite grinding stone if this should become necessary within the warranty period and the grinder has been used in accordance with the operating instructions.

12-year guarantee on all other components of the household grinder such as housing, hopper, motor, etc.

Warranty conditions for all electric household grinders (Carina, MAX, MAX Special, MT 5, MT 5 ED, MT 12, MT 18 and Style) and for the manual grinders (MH 4 and MH 8).

The guarantee applies from the date of purchase for all verifiable material and processing defects and is based on our choice of replacement, repair or reimbursement of the purchase price.

Fragile parts are excluded from the guarantee. Wood is a living material and small cracks can occur in the wooden housing. These are not considered material defects.

The warranty does not cover compensation for consequential damage, loss or natural wear and tear or damage caused by force, improper use or lack of or improper care.
Interventions not carried out by the manufacturer or by persons authorized by the manufacturer will invalidate the warranty.

2-year guarantee on all commercial grinders

Warranty conditions for electric industrial grinders (MT 18 industrial grinder and MT 18-D)

The guarantee applies from the date of purchase for all verifiable material and processing defects and is based on our choice of replacement, repair or reimbursement of the purchase price.

Fragile parts are excluded from the guarantee. Wood is a living material and small cracks can occur in the wooden housing. These are not considered material defects.

The warranty does not cover compensation for consequential damage, loss or natural wear and tear or damage caused by force, improper use or lack of or improper care.
Interventions not carried out by the manufacturer or by persons authorized by the manufacturer will invalidate the warranty.

2-year guarantee on the Salzburger Flockenmeister
3-year guarantee on the Salzburger Flockenmeister with gear drive

The guarantee applies from the date of purchase for all verifiable material and processing defects and is based on our choice of replacement, repair or reimbursement of the purchase price.

Fragile parts are excluded from the guarantee. Wood is a living material and small cracks can occur in the wooden housing. These are not considered material defects.

The warranty does not cover compensation for consequential damage, loss or natural wear and tear or damage caused by force, improper use or lack of or improper care.
Interventions not carried out by the manufacturer or by persons authorized by the manufacturer will invalidate the warranty.

General warranty conditions

The grinders are to be operated according to the operating instructions and are intended for grinding the types of grain and similar grains listed in the operating instructions. The grains must be cleaned and suitable for human consumption.

The grinders are designed and constructed for private domestic use only. Only normal household quantities may be processed. The guarantee does not apply to commercial grinders and commercial use.

Any other use of the grinders is considered improper and does not entitle the user to claim under the guarantee

The warranty period is not extended or renewed by a warranty provided.

The warranty is valid throughout the European Union for devices purchased in one of the member states of the European Union and placed on the market there by the manufacturer or with the manufacturer’s consent.

Of course, you retain all statutory warranty rights vis-à-vis the seller. These are not affected by the additional guarantees assumed by us.

Warranty processing

In the event of a warranty claim, please contact us at the following address by post or e-mail:

Warrantor and warranty address:

AGRISAN NATURPRODUKTE GMBH
Gasteigweg25
A-5400 Hallein
Austria

Tel. 0043 6245 83282
E-Mail:
[email protected]

You will need the proof of purchase/invoice to claim under the guarantee. Please enclose this with the complaint.

Before you return the device, please describe the problem to us first. It could be a minor issue or an operating error that can be resolved quickly.
If necessary, we will organize collection within Austria and Germany for you free of charge by parcel service.
Please contact us before returning goods from other EU countries. We will only assume the costs for this if we have agreed to this in advance.
If a return is necessary, please pack your grinder in the original carton or, if possible, in a sufficiently strong carton with adequate protection. Please use sufficient stuffing material such as newspapers, cardboard etc.
Please send only the grinder without accessories, lid, operating instructions, etc.
If you send the package to our address yourself, please stamp the package sufficiently and remember to take out transport insurance. We accept no liability for loss or damage during transportation.

Status: 03.02.2024